Refunds & Complaints
EdTec Institute Australia is committed to fair and transparent refund policies and complaint resolution procedures. Learn about your rights and how to access these services.
Refund Policy
EdTec Institute Australia provides fair and transparent refund arrangements in accordance with the Standards for Registered Training Organisations (RTOs).
Full Refund Conditions
You may be eligible for a full refund in the following circumstances:
- Course cancellation by EdTec Institute Australia
- Withdrawal within 5 business days of enrollment
- Failure to meet course prerequisites
- Medical or compassionate circumstances
Partial Refund Conditions
Partial refunds may be available in the following situations:
- Withdrawal after commencement but before 20% completion
- Change in personal circumstances
- Employment or relocation requirements
- Course not meeting advertised standards
Refund Calculation
Refunds are calculated based on the following formula:
- Full refund: 100% of fees paid
- Partial refund: Fees paid minus administration costs
- No refund: After 20% course completion
- Administration fee: $200 (non-refundable)
Refund Process
To request a refund, follow these steps:
- Submit written refund request
- Provide supporting documentation
- Wait for assessment (5-10 business days)
- Receive refund within 14 days of approval
Important Refund Information
Refund Timeline
- • Refund requests processed within 5-10 business days
- • Approved refunds paid within 14 days
- • Refunds returned to original payment method
- • Bank transfer fees may apply
Non-Refundable Items
- • Administration and processing fees
- • Course materials already provided
- • Assessment fees for completed units
- • Late payment penalties
Contact Information
Email Support
contact@edteconline.com.au
Response within 24 hours
Phone Support
+61 470233998
Available 7 days a week
Business Hours
Monday - Friday
9:00 AM - 5:00 PM AEST