ICTSAS527: Manage client problems

Program Overview

This unit describes the skills and knowledge required to liaise and support clients to manage and resolve problems in an Information and Communications Technology (ICT) environment. It applies to individuals who apply high level technical and specialised knowledge in assisting clients to support, manage and resolve problems. No licensing, legislative or certification requirements apply to this unit at the time of publication.

Duration

2–4 weeks

Typical completion time for this unit when studied individually

Outcome

Unit of competence

Individual unit — no full qualification; recognition for this unit only

Individual unit enrolment

Enrolling in this unit by itself means you are working toward a single unit of competence only — not a diploma or other full qualification. On successful assessment you receive recognition for this unit only.

Allow approximately 2–4 weeks to complete this unit, depending on your pace, workload, and scheduled intake dates.

Course content

Learning Elements

Detailed content structure for this module.

Performance Criteria

Detailed content structure for this module.

Foundation Skills

Detailed content structure for this module.

Workplace Application

Qualification

Individual unit vs full qualification

Standalone enrolment in this unit delivers a unit of competence only. A full qualification (such as the diploma) is not awarded when you purchase or complete this unit on its own.

The same unit also sits within ICT50220 – Diploma of Information Technology for students undertaking the complete program, where it contributes to a nationally recognised qualification under the Australian Qualifications Framework (AQF).

Nationally Accredited

RTO Approved

Assessments

To satisfy the requirements of this unit, participants must demonstrate competency through variety of evidence gathering methods:

Knowledge Questions
Conceptual understanding of theoretical frameworks.
Practical Projects
Hands-on application in simulated environments.
Observation & Logbooks
Verification of skill performance over time.

Competency Based

All assessments are designed to reflect real-world industry scenarios. You are marked as either "Competent" or "Not Yet Competent".

Delivery Method

Our modern delivery model combines the flexibility of online learning with the rigor of academic standards. For a single unit taken on its own, plan for roughly 2–4 weeks of structured study and assessment activity.

Simulated Individual Exercises

Group Exercises

Gap Identified Materials

Online Classes & Support

Requirements

Age Requirement

Must be 18 years of age or over at the time of enrolment.

Academic

Completed year 12 (HSC or equivalent) or relevant work experience.

English Proficiency

Minimum 5.5 IELTS or equivalent proficiency level.

Price

Investment

$600.00 AUD

Per unit: typically 2–4 weeks. Individual unit — unit of competence only; no full qualification.

Unit Fee Includes:

Assessment Marking
Certificate Issuance
LMS Access
e-Learning Resources

Show Interest

Interested in this unit?

Start your journey today. Inquire to learn more about the curriculum, credit transfers, or speak with an enrolment advisor.

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Intake Date

—TBA

Date under review

Check back soon for upcoming intakes

TBA

Confirmed Start

Accredited RTO

RTO: 46520 - edtec institute australia

Regulatory Info